Yes, we do have a money-back policy which guarantees that if we don't deviler upon in the scope of work of the project, you will receive either a partial or full refund, depending on the amount of work that has been done. The amount of the refund is agreed upon either between you and us through a dispute resolution process.
A couple of notes:
We do not put a time-frame within which you can request a refund due to non-delivery of work, as long as the project has not been marked as complete. If you do mark the project as complete, that’s basically equal to you saying “Yes, the work delivered is according to the scope and I’m absolutely happy”, so we won’t be able to issue a refund beyond that point.We offer however 30-days warranty for bug fixing.